By TCC Family Health staff | Updated March 18, 2020
The health and well-being of our patients, employees, and community is our top priority.
TCC Family Health (TCC) is open and operating under normal business hours. We are continuing to care for our patients. If you have a scheduled appointment at TCC, please plan to keep this appointment unless you are experiencing symptoms like fever, cough, congestion, sore throat, runny nose or shortness of breath.
If you are a TCC patient who has a fever (over 100.5°), cough, shortness of breath or difficulty breathing, you have access to on-call physicians who are available 24 hours a day, 7 days a week. During normal business hours please call us at 1-844-822-4646 and you will be assisted by a TCC Patient Services Representative who will link you to a health care provider. If you are calling after hours the TCC Exchange Service (844) 822-4646 will page a physician for you.
Below are frequently asked questions related to COVID-19 as it relates to our patients and community. We are updating this page as more information becomes available.
Can I bring children and family members/caregivers to my appointment(s)?
Please avoid bringing children, who are well and under 12 to your appointment. We also ask that you bring only one additional person to your appointment(s).
What should I do if I have cold or flu symptoms?
If you wish to see your provider and have active symptoms, such as fever, cough, or shortness of breath, or other respiratory symptoms including congestion or runny nose, please call TCC Patient Services at 1-844-822-4646 before your appointment. Our Patient Services Representatives, who are in communication with TCC physicians and nurses will provide guidance about whether you should come to the clinic or wait until your symptoms are gone.
Are patients screened for respiratory symptoms?
Yes, all patients are being screened for symptoms of respiratory illness at the entrance to the clinic.
Should I wear a mask in the clinic?
You should wear a mask in the clinic only if directed to do so by staff. When you enter the clinic through the front door, you will be screened for respiratory symptoms. If staff determine you have symptoms, they will give you a mask and tell you how to wear it properly. If worn correctly, masks can help decrease the spread of respiratory viruses and bacteria.
If my family members/caregivers and I do not have a fever or respiratory symptoms, should we wear a mask in public?
No, if you don’t have symptoms, there is no need to wear a mask, according to the Centers for Disease Control and Prevention. Masks are intended to prevent patients who are showing symptoms from spreading disease to others.
Should I be worried about getting infected with COVID-19 at TCC Family Health?
TCC Family Health (TCC) has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our patients and community. We have protocols and systems in place to keep all patients, visitors and healthcare workers safe.
Have there been any COVID-19 exposures at TCC?
There have not been any COVID-19 exposures at TCC.
Please be assured that we have a robust and strict Infection Prevention protocol to safeguard the health and safety of our patients and staff.
Is TCC testing patients for COVID-19?
TCC is not testing patients for COVID-19. Patient who are experiencing these symptoms and risk factors of COVID-19 will be met directly outside the clinic limiting the flow of people throughout the building.
Are patient education events or volunteer opportunities taking place?
As the situation regarding COVID-19 continues to evolve, we have made the decision to postpone all patient education events and volunteer opportunities until further notice out of an abundance of caution. This includes all classes, Zumba, nutrition, infant massage and other patient groups that meet at TCC. If you have any questions about a specific class or event, please reach out to the Health Education and Outreach at (562) 264-3115.
Is there anything I can do to keep myself, my family and friends safe?
The most important steps to take are the same as for every cold and flu season:
- Stay home when you are sick.
- Practice good hand hygiene and cough and sneeze etiquette.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe or dilute one tablespoon of bleach per 4 cups of water.
- Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
- Try to get a few extra months’ worth of your prescription medications, if possible.
- Stay informed – check the CDC website regularly for new updates.
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